NMY presents the new XR Service App - an application to bring the maintenance of a SIEMENS EQ.9 s500 coffee machine to the next level thanks to mobile devices and mixed reality headsets.
Our goal is to harmonize usability with tracking software. Compared to traditional manuals, user should be supported more efficiently and with a higher rate of enjoyment when servicing a coffee machine.
NMY cooperates with science institutes and is involved with BMBF (Bundesministerium für Bildung und Forschung) research projects to develop digital assistance systems. The demands of B2C digital services are high, which is why we are co-developing new 3D tracking methods with our cooperation partner Fraunhofer IGD (Institut für Graphische Datenverarbeitung). We combine this new technology with intuitive UX concepts to match various applications.
Complicated maintenance procedures related to the coffee machine are simplified and easy to follow for users. This is how technology becomes part of a process of analog origin. Necessary service steps are explained in a comprehensible manner, thus optimizing workflows. Moreover, this mixed reality app is a lot of fun to use!
50 test users were asked to try and evaluate the user experience of the app and compare app-based and conventionally printed manuals of the SIEMENS coffee machine. 84% of users felt their joy of use increase through the XR Service App. They are convinced that the digital service is more relatable and efficient compared to an ordinary printed manual.